All Outputs (2)

Agent-based modelling in the insurance industry: An exploration of emergent systemic risk (2023)
Thesis

The insurance market contains systemic sources of risk and bias which emerge from the interactions of the agents operating within that market. This type of risk is often not considered in traditional statistical or competitive pricing models. In this... Read More about Agent-based modelling in the insurance industry: An exploration of emergent systemic risk.

An agent-based model of motor insurance customer behaviour in the UK with word of mouth (2022)
Journal Article

Attracting and retaining loyal customers is a key driver of insurance profit. An important factor is the customers’ opinion of an insurer’s service quality. If a customer has a bad experience with an insurer, they will be less likely to buy from them... Read More about An agent-based model of motor insurance customer behaviour in the UK with word of mouth.